BB&T Bank provides consumers with a number of tools to answer customer service inquiries regarding bank products and services.  Customer service at BB&T Bank can be obtained through automated means as well as through customer services representatives at the bank. 

The main BB&T customer service number is 1-800-226-5228.

Bank customer service representatives can be reached directly through the main phone number.   BB&T Bank customer service representatives are available from 6:00 a.m. until 12:00 p.m. Eastern Time.  To access a bank customer service representative simply call the customer service number, 1-800-226-5228, and press 0 after selecting one of the BB&T account options.

The BB&T customer service number also provides access to BB&T Bank 24 hour automated telephone banking service.  The 24 automated lined is available 24 hours a day, 7 days a week.  Consumer can use this automated customer service line to access information on checking accounts, savings accounts, credit lines, credit cards, bank CDs and a variety of other bank products offered by BB&T.

The BB&T customer service automated line can be reached at 1-800-226-5228.

Consumers that need customer service support for BB&T online banking can call 1-888-228-6654.
BB&T Bank also offers self help customer service assistance online.  Existing bank customers can perform a change of address, view cleared checks, order more checks, order account statements, place stop payment requests, set up direct deposit with an account as well as other functions.

Customer service assistance and help can also be obtained by Email.  The Email option should be reserved for general inquiries to avoid sending personal financial data or account information online.  To access secure Email communications with the bank go to the bank website at and use the contact menu option to find the secure online contact form.

The BB&T mortgage customer service number is 800-295-5744.  The BB&T mortgage customer service number provides consumers with the option to obtain a payoff for their existing account, obtain information on new BB&T mortgage loans, and options to assist consumers struggling with their current BB&T mortgage payments.

For existing bank customer that are moving and have questions about relocation services, BB&T Bank provides assistance with relocation services by calling the main bank phone number at 1-800-226-5228.

BB&T Bank credit card customer service help can be reached directly at1-800-476-4228.
BB&T Bank credit card customer service is available to report lost or stolen card, make a request for a credit card limit increase, check balance inquiries and make a monthly credit card payment or other general inquiries.

Customer service inquiries for credit cards can also be sent via mail to:

BB&T Bank
P.O. Box 200
Wilson, NC 27893

Credit card payments should be sent to:

BB&T Bank
P.O. Box 580435
Charlotte, NC 28258-0435

The BB&T Bank loan information customer service phone number is 1-888-562-6228.
This number is available for request such as loan balance inquiries and early loan payoff amounts.
Loan payments should be sent to:

BB&T Retail Lending
P.O. Box 580048
Charlotte, NC 28258-0048

The BB&T Bank mortgage servicing center customer service phone number is 1-800-295-5744 
Customer service representatives with the bank’s mortgage department can assist with current mortgage rates, current mortgage account information, payoff requests, refinance information and more.

Mortgage customer service questions can also be mailed to:
BB&T Mortgage Customer Service
P.O. Box 2467
Greenville, SC 29602-2467 

BB&T Bank mortgage payments should be sent to:

BB&T Mortgage Payment Center
P.O. Box 580022
Charlotte, NC 28258-0022

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