The Flagstar Bank customer service number for personal accounts is  (800) 642-0039.  Flagstar Bank customer service representatives are available Monday-Friday 7:30 am to 9:00 pm, Saturday 8:30 am to 6:00 am, and Sunday noon to 4:00 pm ET.  Personal accounts customer service for consumers outside the U.S. can obtained by calling Flagstar at 1-248-312-2450.

The commercial and business banking customer service support number at Flagstar Bank is (888) 324-4100.  Flagstar Bank commercial and business banking customer service representatives are available Monday-Friday 7:30 am to 9:00 pm, Saturday 8:30 am to 6:00 am, and Sunday noon to 4:00 pm ET.

New home lending inquiries at Flagstar can be directed to (855) 372-5626.  Flagstar mortgage representatives are available Monday-Friday 8:30 am to 6:00 pm ET.

Loan servicing customer service support is available at (800) 968-7700 or outside the US at 1-248-312-6500.  Flagstar loan servicing support is available Monday-Friday 7:30 am to 8:00 pm and Saturday 7:30 am to 4:00 pm ET.

Flagstar Bank also makes account service available thorugh 24-hour telephone banking at (888) 248-6423.

New and existing bank customers can also make contact with bank representatives via online chat which is available through the bank web site located at flagstar.com.  Customer can use the bank web site to use the bank’s customer service contact form for general questions and comments.

A series of frequently asked questions can also be found at the bank web site as well as a library of common forms used for banking activities to help Flagstar Bank customers handle self help issues quickly.

For loan payment made by mail, customers that are sending construction, personal loan, home equity lines of credit, and mortgage payments, should send their correspondence to:
Flagstar Bank
Box 371891
Pittsburgh, PA 15250

Overnight payments for mortgage and personal loans can be sent to:
Flagstar Bank
ATTN: Retail Lockbox 371891
500 Ross Street, Room 154-470
Pittsburgh, PA 15262

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