East West Bank customer service can be reached by phone, through the bank web site and via email. The East West Bank customer service representatives are available to handle a number of customer inquiries including problems with deposit accounts such as checking accounts and savings account, loans account questions, questions about East West Bank fees and bank rates as well as a variety of other inquiries about the products and services offered by the bank.
East West Bank personal banking customer service can be reached by calling (888) 895-5650. East West Bank customer service representatives are available Monday through Friday 6:00 a.m. to 7:00 pm and Saturday from 9:00 a.m. to 5:00 p.m. PT.
Customer service via e-mail can be obtained by sending your request to East West Bank at firstname.lastname@example.org.
East West Bank 24-hour automated telephone banking can be reached by calling (800) 809-6761. Outside of the U.S, the automated telephone banking number is (626) 799-0228. Telephone banking is available in English, Cantonese, Mandarin and Spanish.
The service number used to report a lost or stolen East West Bank ATM or Visa® Check Card
is (800) 236-2442. This service number is available 24 hours a day, 7 days a week.
To obtain customer service for East West Bank business and commercial banking, the service number is (888) 761-3967. East West Bank business and commercial banking customer service representatives are available Monday through Friday 6:00 a.m. to 7:00 pm PT. Business and commercial banking customer service can be reached by e-mail at email@example.com.
East West Bank mortgage servicing is available by calling (877) 392-6868. Mortgage servicing customer service representatives are available Monday through Friday 8:30 a.m. – 5:30 p.m. PT.
Small Business Lending (SBA Loan) customer service at East West Bank can be reached at (888) 245-1756. Bank customer service representatives are available at this number from Monday through Friday 9:00 a.m. – 5:00 p.m. PT.
The East West Bank foreign exchange desk representatives are available by calling (888) 819-8883, Monday through Friday, 8:00 a.m. – 5:00 p.m. PT.
Assistance with East West Bank prepaid gift cards can be obtained by calling (800) 627-2140. Service assistance is available 24 hours a day, 7 days a week at this number.
East West Bank Corporate Headquarters:
East West Bank
135 N. Los Robles Avenue, 7th Floor
Pasadena, CA 91101
East West Bank is one of the largest independent banks headquartered in California. East West Bank has operations in the United States and Greater China markets. Bank branches can be found in California, New York, Georgia, Massachusetts, Texas and Washington as well as in Hong Kong with representative offices in Beijing, Shenzhen and Taipei. Through operations of the bank subsidiary, East West Bank also has full service branches in Shanghai and Shantou and a representative office in Guangzhou.